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So: Tonight I got crank call number 20 or so from "Windows Support Service". They asked if I was Anthony Holmes and spent 15 minutes trying to show me how they had detected faults on my computer. I told them I couldn't find any Start button on the left hand side of my screen and I couldn't see a Windows key on my keyboard, which made it hard for them to open Windows logs to scare me with me non-serious Windows errors. Eventually they sought a face saving way to get out of the call: they said they needed to check they had called the correct customer. They asked me if I was Mike Holmes. I REALLY threw them when I agreed that my name was Mike. And I agreed my address was the spurious address they offered: 16 Moray Street. It takes a lot to persuade these people to hang up, but that did it.


During these calls I generally keep doing whatever I was doing before they phoned, and every so often answer their questions (slow responses don't make them hang up). At least while they are talking to me they're not calling someone more gullible or less IT literate. I once got them to the point where they gave me a logmein code to remote access my PC. I reported that to logmein who said they regarded reports of misuse very seriously. I hope it caused problems for "Windows Support Service", but I doubt it.


Now I'll just have to work out my strategy for the next time they call. (Because I've learnt that no matter how much I waste their time, they never put me on a blacklist.)

Comments (7)
Anthony Holmes May 31st, 2011 07:11:15 PM

 Comments
1) Windows Support Service: Will these people never learn to stop calling me?
Tim L 1/06/2011 11:19:30 PM

Our number is in Mum's maiden name. When they've asked for Mr ..... I've always responded to telemarketers that he passed away last week. The ambitious ones suggest you might be interested in a loan/free hearing test/IT support/survey instead.

2) Windows Support Service: Will these people never learn to stop calling me?
Anthony Holmes 2/06/2011 4:01:24 PM

I love the possibilities by the "I'm sorry, he's dead" response. You could then burst into tears and say how horrible it is whenever you're reminded of poor old dad's terrible death. You could mention that it was especially distressing because of the way he died: mention something gruesome and memorable enough to stick in their mind. Apologise for breaking down and crying. Ask them if their dad is still alive. No matter what they say, keep steering the conversation back to something unpleasant or sad about your (pretend) father's death. See how long you could spin it out for.

3) Windows Support Service: Will these people never learn to stop calling me?
Tim L 2/06/2011 10:00:54 PM

Reverse prank calling could be the new planking.

4) Windows Support Service: Will these people never learn to stop calling me?
bob gillingham 24/02/2012 2:37:50 AM

I have just had a call from windows support service wanting me to confirm my details and when I refused the got a bit annoyed and gave me a phone number 01333442288 when I suggested that it was a scam they put the phone down

5) Windows Support Service: Will these people never learn to stop calling me?
bob gillingham 24/02/2012 2:37:59 AM

I have just had a call from windows support service wanting me to confirm my details and when I refused the got a bit annoyed and gave me a phone number 01333442288 when I suggested that it was a scam they put the phone down

6) Windows Support Service: Will these people never learn to stop calling me?
bob gillingham 24/02/2012 2:38:12 AM

I have just had a call from windows support service wanting me to confirm my details and when I refused the got a bit annoyed and gave me a phone number 01333442288 when I suggested that it was a scam they put the phone down

7) Windows Support Service: Will these people never learn to stop calling me?
Remote Technical Support 19/12/2013 9:53:13 AM

Check always any phone call person have physical location. Ask all that you need to confirm that its real or fake and then only allow to entertain.

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